Orders placed on Defy East are processed Monday-Friday 8 am to 3 pm PST (excluding major holidays).
You will receive an email notification from service@defyeast.com once your order has shipped. Purchased items will be shipped within 10 business days of the order, although most will be shipped within 3 to 4 business days. We do not ship on Saturday, Sunday, or Holidays.
• We are required to collect sales tax on all orders shipping to a California address. The rate applied will be the California state rate of 7.25%. Orders shipped within the Orange County district will also be charged local tax making the applicable rate 7.75%. Sales tax is not charged on orders shipping to addresses outside of California.
• All orders shipped to a Canadian address are assessed a 20% surcharge at the time of checkout. The surcharge covers the GST/PST and all customs and brokerage fees. These fees are then billed to Defy East so the customer will not receive any additional charges beyond the amount quoted at the time of checkout.
You can track the progress of your delivery using the link provided in your order confirmation email.
Please note; it may take up to two working days for the first status to become available on the order tracking system.